I had a very mixed experience at hand and stone massage and spa. On one hand, the masseur was wonderful. We often have massages while we are vacationing and on trips. This massage was up there with the two or three best massages we have ever had. However, dealing with the front desk and payments was a nightmare. The desk clerk lacked sufficient information about how their system worked and how to deal with problems. I was there with a 3-month pass gift card. It seems that someone had used my gift card previously. All in all, this experience felt a lot like what I had previously known at Massage Envy. Good masseurs, but horrible service at the front desk. It's been two and a half weeks since my experience at Hand and Stone. The desk clerk said that when they got my gift card straightened out, they would call me back. So far, no call and I'm doubtful that I will hear from them. I feel that I cannot recommend them.
Adrienne and her Facials have been the biggest blessing to my skin and heart that I didn’t even realize I NEEDED!!! I booked a massage (Abby-the best and always booked) and was told they have facials as well! So I gave her a try and it was an instant success from session 1! She is so intentional about creating a relaxing experience while advocating for taking my skin to the next level every appointment. Every time I leave my face is Glowing, I’m aging backwards and my heart is full!! I wish the advertisement would clearly explain the facial services because her skills are becoming a Best Kept Secret! You guys… you have to check her out! You and your skin will never be the same ????????
I have such an awesome experience here! I love the Himalayan Salt Stones. I have been getting facials here for a year - I thought my skin was fine - but now --- people guess me to be 10 years younger! Even my mom asked me what I was doing and started to get facials. I am excited about all of the new experiences that I will have with the new branding to Hand and Stone!
Miles did a fantastic job on my 60 minute massage and cupping. He made sure I felt relaxed the entire time and checked on the pressure he was using. The cupping was an add on and it felt so great and continued to help my shoulders and back feel less tense. I highly recommend Miles & I will be returning.
